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Returns & Exchanges
Your satisfaction matters. Review our return and exchange guidelines before you start a request.
At Exxel Prime Int'l Trading Inc., we want you to be satisfied with your purchase. If you need to return or exchange an item, please review the guidelines below.
1
Contact us
Reach our Customer Support Team with your order details via contact form or email hello@exxelprime.com.
2
Get confirmation
Wait for confirmation and return instructions from our team before shipping anything back.
3
Ship the item
Return the item following the provided guidelines, unused and in original packaging.
Return & exchange policy
Items may be returned or exchanged within 7–14 days from the delivery date, provided that:
- Items are unused and in original condition
- Items are in their original packaging
- Proof of purchase is provided
Non-returnable items
- Used or damaged items not due to manufacturing defects
- Opened beauty and personal care items (unless defective)
- Items marked as Final Sale or Non-returnable
Refunds
- Processed once the returned item has been inspected
- Issued via the original payment method
- Processing time: 5–10 business days
Exchanges
- Subject to product availability
- If unavailable, a refund may be issued instead
Ready to start a return?
Contact customer care